Legal

Refund Policy

Last updated: 25 July 2026

This policy applies to subscriptions to retentix, operated by Osman Nuri Uluhan, a sole proprietor established in Turkey, trading as retentix.

Who you bought from

retentix is sold through Lemon Squeezy, which acts as our Merchant of Record. Lemon Squeezy is the seller of record for your purchase: it takes the payment, issues your invoice, and handles VAT and sales tax. Refunds are processed through Lemon Squeezy and are returned to the payment method you used.

Your contract for the service itself is with us, on our Terms of Service.

Cancelling

You can cancel from your account settings at any time, without contacting us and without giving a reason.

Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then and you are not charged again. We do not refund the remainder of a period you have used — but you are also never billed for a period you did not want.

Export your data before you cancel. Your CSV export is available while your account is active.

Refunds

We will refund a payment within {{REFUND_WINDOW}} of the charge if the service did not work as described, if a technical fault on our side prevented you from using it, or if you were charged in error — for example a duplicate charge, or a charge after you had already cancelled.

Outside that window, or where the service worked as described and you simply stopped using it, we do not normally refund. If your situation is unusual, write to us anyway. We would rather look at it than hide behind a policy.

We do not refund on the basis of results. retentix records what your customers choose; it cannot guarantee that any particular number of them will stay.

How to ask

Email [email protected] or use our contact form, with the email address on your account and the date of the charge. You can also raise it directly with Lemon Squeezy through the receipt they sent you — either route works, and going to them does not disadvantage you with us.

We aim to respond within two business days. Approved refunds are issued by Lemon Squeezy and normally reach your bank within five to ten business days, depending on your card issuer.

Chargebacks

If something has gone wrong, please write to us before asking your bank to reverse the charge. A chargeback costs us a fee and takes weeks to resolve, and we can almost always sort the problem out faster ourselves. We may suspend an account with an unresolved chargeback until it is settled.

Your statutory rights

Nothing in this policy limits any mandatory right you have under the consumer law of your own country of residence. Where such a right gives you more than this policy does, that right applies.

Osman Nuri Uluhan, trading as retentix
Hurma Mah., Royal Homes Sitesi, 252. Sokak, B Blok No: 41, Konyaaltı / Antalya, Turkey
[email protected]