Legal

Terms of Service

Last updated: 25 July 2026

These terms are an agreement between you and Osman Nuri Uluhan, a sole proprietor established in Turkey, trading as retentix ("retentix", "we", "us"). Our registered address is Hurma Mah., Royal Homes Sitesi, 252. Sokak, B Blok No: 41, Konyaaltı / Antalya, Turkey, and you can reach us at [email protected].

By creating an account or using retentix, you agree to these terms. If you do not agree, do not use the service.

1. Definitions

Founder — you, the account holder. You may be an individual or acting on behalf of a company; if the latter, you confirm you have authority to bind it.

Subscriber — one of your customers, who reaches a cancel flow you have configured.

Flow Page — the public page a Subscriber sees, containing the cancellation reasons and retention offers you configured.

Subscriber Data — the records created when a Subscriber uses a Flow Page: the reason selected, the offer shown and its outcome, a session identifier, a timestamp, and the customer reference you supply.

2. What retentix does, and what it does not do

retentix lets you build a cancellation flow for your own products. When a Subscriber reaches the Flow Page, they choose a reason and are shown a matched offer — a discount, a pause, a downgrade, or a request to talk. Their choice is recorded so you can see which offers retain revenue.

retentix does not process payments, never receives card or bank details, and does not apply any offer inside your billing system. An offer accepted on a Flow Page is an agreement between you and your Subscriber. You are responsible for honouring it. If you do not apply an accepted discount, the Subscriber's remedy is against you, not us.

A Subscriber who uses a Flow Page is not a party to these terms and has no account with us.

3. Your account

You must be at least 18 years old. You are responsible for the accuracy of your account details, for keeping your credentials secure, and for everything done under your account. Tell us promptly if you believe your account has been compromised.

4. Plans, payment, and taxes

retentix is sold through Lemon Squeezy, which acts as our Merchant of Record. This means Lemon Squeezy is the seller of record for your purchase, issues your invoice, and collects and remits any applicable VAT or sales tax. Your payment contract for the transaction is with Lemon Squeezy; your contract for the service itself is with us, on these terms. Your card details are handled entirely by Lemon Squeezy and never reach our systems.

Plans are billed monthly in advance. Current plans, prices, product limits and included features are shown on our pricing page, which forms part of these terms. We may change prices for future billing periods with reasonable notice; a change never applies retroactively to a period you have already paid for.

If you move to a lower plan, features gated to the higher plan stop being available immediately at the start of the new period. Products you already created above the lower plan's limit are not deleted — you keep them, and you simply cannot add more until you are back within the limit.

Refunds are covered by our Refund Policy.

5. Fair use

Every plan includes unlimited cancel flows. There are no credits, no event caps, and no metered overage charges. This clause limits abuse, not volume. You agree not to:

  • artificially inflate flow events, whether by scripted traffic, repeated self-visits, or any other means intended to distort your own or our metrics;
  • use Flow Pages as general-purpose hosting, as a redirect, or as a landing page unrelated to cancellation;
  • scrape the panel or the export endpoint by automated means;
  • attempt to access another account's data, or probe, load-test, or interfere with the service without our written permission;
  • resell or provide the service to third parties as your own product, except by using it on behalf of clients as permitted by your plan.

Product limits per plan are a billing entitlement enforced in our database. They are not a fair use matter and we do not police them by hand.

6. Your responsibilities for Subscriber Data

You decide which of your customers see a Flow Page and what is recorded about them. In data protection terms you are the controller of Subscriber Data and we act as your processor. You confirm that you have a lawful basis for routing your customers through the flow and for the identifier you supply.

The customer reference field. This field is for a pseudonymous identifier only, such as a billing-system customer ID. Do not enter names, email addresses, phone numbers, or any other data that directly identifies a person. If you do, you are introducing personal data we neither asked for nor need, and you remain responsible for it.

You must not use retentix to make claims to your Subscribers that you do not intend to honour, or to configure offers you are not able to deliver.

7. How we handle Subscriber Data

We process Subscriber Data only to provide the service to you and on your instructions as expressed through your configuration. Specifically, we:

  • do not use Subscriber Data for our own purposes, and do not sell or share it;
  • do not use it to train models;
  • keep it confidential and restrict access to what is needed to operate and support the service;
  • use only the sub-processors listed in our Privacy Policy, under contracts imposing equivalent obligations, and will tell you before adding a new one;
  • assist you, within reason, in responding to access, correction, or deletion requests from your Subscribers, and in meeting your own security obligations;
  • notify you without undue delay if we become aware of a breach affecting your data;
  • delete Subscriber Data according to the retention periods in the Privacy Policy, and on termination as described in section 12.

If one of your Subscribers contacts us directly about their data, we will point them to you and let you know.

8. Branding and the powered-by badge

You grant us a limited, revocable licence to display your product name and brand mark on the Flow Pages you configure, and in the emails and exports we generate for you, solely to provide the service. We display your product name exactly as you enter it. You confirm you have the right to use that name and mark.

We grant you the right to serve Flow Pages for your own products under your own branding, as permitted by your plan.

Flow Pages carry a small "Powered by retentix" badge by default. On the Pro and Agency plans you may switch it off at any time from the Branding settings — this is a right, not something we do to your pages automatically, and turning it off is your choice, not the default. On the Starter plan the badge stays on.

Apart from that licence, each side keeps its own intellectual property. Our code, designs, and marks remain ours. Your configuration, copy, and data remain yours.

If you send us feedback or suggestions, we may use them to improve the service without obligation to you. This does not give us any right to your product, brand, or data.

9. Notifications and webhooks

We send transactional email to the address on your account — event notifications, service notices, and billing-related messages. These are part of the service and are not marketing; you cannot opt out of them while keeping an account, though you can turn off individual notification types where we offer that.

If you configure a webhook, we will send event data to the URL you nominate. You are responsible for that endpoint, for its security, and for anything the receiving system does with the data. We do not verify who controls a URL you enter.

10. Availability, accuracy, and no warranty

The service is provided as is and as available. We do not offer a service level agreement, and we are not liable for downtime, maintenance windows, delays, or errors. We may change, suspend, or discontinue features, and we will try to give notice of material changes but cannot always do so.

MRR figures are your input, not a verified financial figure. The monthly revenue value for each product is entered by you. Every derived number we show — protected MRR, totals in the dashboard, sums in an export — is arithmetic on that input. Do not treat these figures as accounting records or as advice, and do not present them to third parties as audited.

To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost customers, or loss of data, even if we were told such damage was possible.

Our total liability for any and all claims, however arising, is limited to the amount you actually paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot be excluded by law.

12. Suspension and termination

You may cancel at any time from your account settings. Cancellation takes effect at the end of the period you have paid for, and you keep access until then.

We may suspend or terminate your account if you materially breach these terms, if your use puts the service or other accounts at risk, or if we are required to by law. Where the circumstances allow it, we will tell you first and give you a chance to fix the problem.

After termination we stop serving your Flow Pages, and your data is deleted according to the retention periods in the Privacy Policy. Export what you need before you cancel. If you need a copy afterwards, ask us promptly and we will help if the data still exists.

13. Indemnity

You agree to indemnify us against claims, losses, and reasonable legal costs arising from your use of the service in breach of these terms, from data you introduced that you had no right to process, from offers you configured but did not honour, or from your infringement of a third party's rights.

14. Changes to these terms

We may update these terms. We will change the "Last updated" date and, for material changes, tell you by email or in the panel before they take effect. If you keep using the service after that, you accept the new version. If you do not accept it, cancel before it takes effect.

15. Governing law and disputes

These terms are governed by the laws of Turkey.

If a dispute arises, both sides agree to try to resolve it informally first. Write to [email protected] setting out the problem; neither side will start proceedings for thirty days after that notice. If the dispute is still unresolved, the courts of Turkey have jurisdiction.

Nothing here removes any mandatory consumer right you have under the law of your own country of residence, and nothing prevents either side from seeking urgent injunctive relief.

16. General

If any provision is held unenforceable, the rest stays in force. Our not enforcing a term is not a waiver of it. You may not transfer your rights under these terms without our consent; we may transfer ours in connection with a sale or reorganisation of the business. There is no partnership, agency, or employment relationship between us. These terms, together with the Privacy Policy, Refund Policy, and pricing page, are the whole agreement between us.

You agree that we may communicate with you electronically, and that emails and in-product notices satisfy any requirement that a communication be in writing.

17. Contact

Osman Nuri Uluhan, trading as retentix
Hurma Mah., Royal Homes Sitesi, 252. Sokak, B Blok No: 41, Konyaaltı / Antalya, Turkey
[email protected]